"In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform ..."
"Their essays range in length from a few pages to the limit that the editors
imposed. ... It brings together essays treating organizing ideas and concepts that
Paquet has developed (from H. George Frederickson, Monica Gattinger, Paul
Laurent, David Wolfe, Christian Navarre, and Michael Skolnik), interpretations of
his ideas (from Pierre Fortin, Ralph Heintzman, and Riel Miller), together with two
that touch ..."
"Laurent, Paul Paul Laurent est maître de conférences à la Faculté des sciences
économiques et de gestion de l'Université Lumière Lyon 2 et membre de l'équipe
de recherche Coactis (Conception de l'action en situation ; EA 4161; équipe de
recherche en gestion des Universités de Lyon et de Saint-Étienne). McEown,
Don Don ... A former university lecturer, diplomat, and central agency official, he
holds a PhD in philosophy from the Univ ..."