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Books by Robert Dugan
  | | Engaging in Evaluation and Assessment Research(1st Edition) by Peter Hernon, Robert E. Dugan, Danuta A. Nitecki Paperback, 305 Pages, Published 2011 by Libraries Unlimited ISBN-13: 978-1-59884-573-0, ISBN: 1-59884-573-X |
 | | U.S. Government on the Web Getting the Information You Need (U.S. Government on the Web) by Peter Hernon, John A. Shuler, Robert E. Dugan Paperback, 349 Pages, Published 1999 by Libraries Unlimited Inc ISBN-13: 978-1-56308-757-8, ISBN: 1-56308-757-X |
 | | Managing with Data(1st Edition) Using ACRLMetrics and PLAmetrics by Peter Hernon, Robert E. Dugan, Joseph R. Matthews Paperback, 232 Pages, Published 2014 by Amer Library Assn Editions ISBN-13: 978-0-8389-1243-0, ISBN: 0-8389-1243-5 |
 | | Outcomes Assessment in Higher Education Views and Perspectives by Peter Hernon, Robert E. Dugan Paperback, 368 Pages, Published 2004 by Libraries Unlimited ISBN-13: 978-1-59158-098-0, ISBN: 1-59158-098-6 |
 | | United States Government Information Policies and Sources (Library and Information Science Text Series) by Peter Hernon, Harold C. Relyea, Robert E. Dugan, Joan F. Cheverie Paperback, 450 Pages, Published 2002 by Libraries Unlimited ISBN-13: 978-1-56308-979-4, ISBN: 1-56308-979-3 |
 | | An Action Plan for Outcomes Assessment in Your Library(1st Edition) by Peter Hernon, Robert E. Dugan Paperback, 191 Pages, Published 2002 by Amer Library Assn Editions ISBN-13: 978-0-8389-0813-6, ISBN: 0-8389-0813-6 |
 | | Financial Management in Academic Libraries Data-Driven Planning and Budgeting by Robert E. Dugan, Peter Hernon Paperback, 200 Pages, Published 2017 by American Library Association ISBN-13: 978-0-8389-8943-2, ISBN: 0-8389-8943-8 |
 | | Getting Started With Evaluation by Peter Hernon, Robert E. Dugan, Joseph R. Matthews Paperback, 224 Pages, Published 2013 by Alpha Pub House ISBN-13: 978-0-8389-1195-2, ISBN: 0-8389-1195-1 |
 | | Assessing Service Quality(3rd Edition) Satisfying the expectations of library customers (The Facet Library Management Collection) by Peter Hernon, Ellen Altman, Robert E. Dugan Paperback, 232 Pages, Published 2015 by Facet Publishing ISBN-13: 978-1-78330-059-4, ISBN: 1-78330-059-0 "Technological progress has meant that the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information, especially the Web, and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, pract ..." |
 | | Health Professions Admissions Guide Strategy for Success(9th Edition) by Carol Baffi-Dugan, Robert E. Cannon, Ruth Bingham, Brice W. Corder Paperback, 189 Pages, Published 2011 by Naahp ISBN-13: 978-0-911899-18-4, ISBN: 0-911899-18-9 |
 | | Comparative Perspectives on E-Government Serving Today and Building for Tomorrow by Peter Hernon, Rowena Cullen, Harold C. Relyea, Contributor-Kirsti Nilsen, Contributor-Sue Burgess, Contributor-Jan Houghton, Contributor-Rachel Lilburn, Contributor-Kenneth Flamm, Contributor-Anindya Chaudhuri, Jeffrey W. Seifert, Robert E. Dugan, Lennard G. Kruger, Contributor-Lennard, Scarecrow Press Paperback, 424 Pages, Published 2006 by Scarecrow Press ISBN-13: 978-0-8108-5357-7, ISBN: 0-8108-5357-4 |
 | | Viewing Library Metrics from Different Perspectives(1st Edition) Inputs, Outputs, and Outcomes by Robert E. Dugan, Peter Hernon, Danuta A. Nitecki Paperback, 346 Pages, Published 2009 by Libraries Unlimited ISBN-13: 978-1-59158-665-4, ISBN: 1-59158-665-8 |
 | | Revisiting Outcomes Assessment in Higher Education by Peter Hernon, Robert E. Dugan, Candy Schwartz Paperback, 472 Pages, Published 2006 by Libraries Unlimited ISBN-13: 978-1-59158-276-2, ISBN: 1-59158-276-8 |
 | | Comparative Perspectives on E-Government(1st Edition) Serving Today and Building for Tomorrow by Peter Hernon, Rowena Cullen, Contributor-Kirsti Nilsen, Contributor-Sue Burgess, Contributor-Jan Houghton, Contributor-Rachel Lilburn, Harold C. Relyea, Contributor-Kenneth Flamm, Contributor-Anindya Chaudhuri, Jeffrey W. Seifert, Robert E. Dugan, Lennard G. Kruger, Contributor-Lennard, Hernon/Cullen/Relyea, Scarecrow Press Hardcover, 424 Pages, Published 2006 by Scarecrow Press ISBN-13: 978-0-8108-5735-3, ISBN: 0-8108-5735-9 |
 | | U.S. Government on the Web(3rd Edition) Getting the Information You Need, by Peter Hernon, Robert E. Dugan, John A. Shuler Paperback, 492 Pages, Published 2003 by Libraries Unlimited ISBN-13: 978-1-59158-086-7, ISBN: 1-59158-086-2 |
 | | Five Poets by Robert Dugan, David Elliott, Jane Julius Honchell, Michael Huff, Lynn Marie Petrillo Paperback, 68 Pages, Published 2006 by Nightshade Press ISBN-13: 978-1-879205-85-7, ISBN: 1-879205-85-8 "A collection of poetry." |
 | | The Facet Performance Measurement and Metrics Collection by Sharon Markless, David Streatfield, Robert Dugan, Ellen Altman, Peter Hernon, Ben Showers, Denise Koufogiannakis, Alison Brettle, David Stuart, Maria J. Grant, Barbara Sen, Hannah Spring, Andy Tattersall Hardcover, 1,640 Pages, Published 2016 by Facet Publishing ISBN-13: 978-1-78330-173-7, ISBN: 1-78330-173-2 "This Collection contains the following books: * Library Analytics and Metrics: Using data to drive decisions and services edited by Ben Showers * Being Evidence Based in Library and Information Practice edited by Denise Koufogiannakis and Alison Brettle * Assessing Service Quality: Satisfying the expectations of library customers, 3rd edition by Peter Hernon, Ellen Altman and Robert Dugan * Evaluating the Impact of Your Library, 2nd ed ..." |
 | | The Facet Library Management Collection by Wyoma Vanduinkerken, Wendi Arant Kaspar, G. Edward Evans, Camila A. Alire, Peter Hernon, Ellen Altman, Robert Dugan, Jennifer Rowley, Sue Roberts, Barbara Allan, Sheila Pantry, Steve O'connor Paperback, 2,528 Pages, Published 2015 by Facet Publishing ISBN-13: 978-1-78330-090-7, ISBN: 1-78330-090-6 "The Facet Library Management Collection provides cutting-edge information on and practical guidance on library management for the library leaders of today and tomorrow. The ten books included in the Collection are: Library Management in Disruptive Times Skills and knowledge for an uncertain future Edited by STEVE O'CONNOR Library Management in Disruptive Times identifies the key skills and attitudes needed by the library leaders of toda ..." |
 | | Consumer Law (Paperback) by Bill Bevan, Robert Dugan, Virginia Grainer, Bob Dugan Paperback, 558 Pages, Published 2009 by Lexisnexis ISBN-13: 978-0-408-71914-8, ISBN: 0-408-71914-1 "Consumer Law provides up-to-date, comprehensive coverage of consumer law, arranged in a fresh, topic-by-topic approach." |
 | | Electronic Transactions Electronic Transactions Act 2002 by Robert Dugan, Ben Dugan, Bob Dugan Paperback, 418 Pages, Published 2004 ISBN-13: 978-0-408-71733-5, ISBN: 0-408-71733-5 |
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