 | |
  | |
| Searching ... |
| 0 % | ||
Books by Jeff Toister
  | | Getting Service Right Overcoming the Hidden Obstacles to Outstanding Customer Service by Jeff Toister 228 Pages, Published 2019 by Toister Performance Solutions ISBN-13: 978-0-578-43336-3, ISBN: 0-578-43336-2 "This book will help to develop a customer-focused culture in your company." |
 | | Customer Service Tip of the Week Over 52 ideas and reminders to sharpen your skills by Jeff Toister Paperback, 168 Pages, Published 2018 by Toister Performance Solutions ISBN-13: 978-0-692-15414-4, ISBN: 0-692-15414-0 "Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of ..." |
 | | The Service Culture Handbook A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service by Jeff Toister Paperback, 188 Pages, Published 2017 by Toister Performance Solutions ISBN-13: 978-0-692-84200-3, ISBN: 0-692-84200-4 "Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile. In short, imagine a workplace culture where employees were absolutely obsessed with customer service. The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your comp ..." |
 | | Service Failure The Real Reasons Employees Struggle With Customer Service and What You Can Do About It by Jeff Toister Paperback, 208 Pages, Published 2012 by Amacom ISBN-13: 978-0-8144-3199-3, ISBN: 0-8144-3199-2 "Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this book takes a novel approach by rooting out the real reasons employees aren't delivering the service they should. ..." |
 | | Service Failure The Real Reasons Employees Struggle with Customer Service and What You Can Do about It by Jeff Toister 208 Pages, Published 2012 by Amacom Div American Mgmt Assn ISBN-13: 978-0-8144-3200-6, ISBN: 0-8144-3200-X "Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don't (New York: HarperBusiness, ... Guy Winch, The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem (New York: Walker Publishing, ... Raymund Flandez, “In-N- Out Burger vs." |
 | | The Guaranteed Customer Experience How to Win Customers by Keeping Your Promises by Toister, Jeff Paperback, 184 Pages, Published 2021 by Toister Performance Solutions ISBN-13: 978-0-578-82494-9, ISBN: 0-578-82494-9 "The Guaranteed Customer Experience will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives." |