Did You Know? Fascinating Facts & Fallacies About Business by D. KeithDenton, Charles D. Boyd Paperback, 255 Pages, Published 1994 by Prentice Hall Direct ISBN-13: 978-0-13-032194-7, ISBN: 0-13-032194-X
The Service Trainer Handbook Managing Service Businesses in the 1990's (With Service Board) by D. KeithDenton Paperback, 144 Pages, Published 1992 by Mcgraw-Hill College ISBN-13: 978-0-07-016414-7, ISBN: 0-07-016414-2
"This book focuses on the issue of employee complaints, and has been designed for use as both a self-instruction manual and training device to teach supervisors and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints and to better manage those complaints that remain. To facilitate this, the authors have included a number of experiential learning e ..."
Safety Management(1st Edition) Improving Performance by D. Keith. Denton Hardcover, 416 Pages, Published 1982 by Mcgraw-Hill College ISBN-13: 978-0-07-016410-9, ISBN: 0-07-016410-X
Managing Services(Updated) Improving Services Through Operations Management by D.KeithDenton, Jeffrey Archer Paperback, 192 Pages, Published 1992 by Mcgraw-Hill Education (Ise Editions) Import ISBN-13: 978-0-07-112585-7, ISBN: 0-07-112585-X
Quality Service How America's Top Companies Are Competing in the Customer-Service Revolution...and How You Can Too. by D. KeithDenton Hardcover, 168 Pages, Published 1989 by Gulf Publishing Co ISBN-13: 978-0-87201-551-7, ISBN: 0-87201-551-3
Enviro-Management How Smart Companies Turn Environmental Costs into Profits by D. KeithDenton Hardcover, 256 Pages, Published 1994 by Prentice Hall Ptr ISBN-13: 978-0-13-073503-4, ISBN: 0-13-073503-5
Horizontal Management(1st Edition) by KeithD. Denton Hardcover, 211 Pages, Published 1998 by Lexington Books ISBN-13: 978-0-669-26936-9, ISBN: 0-669-26936-0
Calidad en el servicio a los clientes(1st Edition) cómo compiten las grandes compañías americanas en la revolución del servicio al cliente y cómo podemos hacerlo todos by D. KeithDenton Paperback, 216 Pages, Published 1991 by Ediciones Díaz De Santos, S.A. ISBN-13: 978-84-87189-88-3, ISBN: 84-87189-88-1
The Production Game A User's Guide by D. KeithDenton Paperback, 63 Pages, Published 1990 by Addison-Wesley ISBN-13: 978-0-201-51667-8, ISBN: 0-201-51667-5