"Contents: Foreward; Preface; Getting Started; Drawing the Finish Line; Training for Success; Making It Work in the Branch; Gearing Up for Outside Calling; Recognition and Reward--the Key to Long-Term Success; Measuring Success; Putting It All Together. This contains step-by-step action plans to develop customer-centered sales philosophy, including training programs and incentives. Charts/graphs."
"Reading and interpreting the financial statements of commercial banking
institutions1 comes with good news and bad news. ... state banks which are
members of the Federal Reserve □For more information about this topic, see
Fraser, Donald R. and Fraser, Lyn M. Evaluating Commercial Bank Performance.
A Guide to Financial Analysis, Bankers Publishing Company, Rolling Meadows,
Illinois, 1990."