 | |
  | |
| Searching ... |
| 0 % | ||
Books by Terry Vavra
  | | The Customer Delight Principle(1st Edition) Exceeding Customers' Expectations for Bottom-Line Success by Timothy L. Keiningham, Terry G. Vavra Hardcover, 208 Pages, Published 2001 by Mcgraw-Hill ISBN-13: 978-0-658-01004-0, ISBN: 0-658-01004-2 "Here's how your company can take customer satisfaction to a new level and reap the profits!. . The Customer Delight Principle shows how customer delight -- not mere satisfaction -- drives repeat purchasing and customer loyalty. The book details how your company can build a customer delight-oriented organization and reveals many of the roadblocks that you are likely to encounter. How to monitor customer delight results, including measure ..." |
 | | Loyalty Myths(1st Edition) Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work by Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard Hardcover, 272 Pages, Published 2005 by Wiley ISBN-13: 978-0-471-74315-6, ISBN: 0-471-74315-1 |
 | | Aftermarketing(Updated) by Terry G. Vavra Paperback, 292 Pages, Published 1995 by Irwin Professional Pub ISBN-13: 978-0-7863-0405-9, ISBN: 0-7863-0405-7 |
 | | Improving Your Measurement of Customer Satisfaction(97th Edition) A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs by Terry G. Vavra Hardcover, 490 Pages, Published 1997 by Amer Society For Quality ISBN-13: 978-0-87389-405-0, ISBN: 0-87389-405-7 "LaBarbera, Priscilla A. and David Mazursky, "A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process." Journal of Marketing Research 20 (November 1983): 393-404. Locker, David and David Dunt. "Theoretical and Methodological Issues in Sociological Studies of Consumer Satisfaction with Medical Care." Social Science and Medicine. 12 (July 1978): 283-292. Moore, Ellen M. and F. Ke ..." |
 | | Customer Satisfaction Measurement Simplified(1st Edition) A Step-by-Step Guide for ISO 9001:2000 Certification by Terry G. Vavra Hardcover, 200 Pages, Published 2001 by Asq Pr ISBN-13: 978-0-87389-500-2, ISBN: 0-87389-500-2 |
 | | Aftermarketing, How to Keep Customers for Life Through Relationship Marketi Ng,(Illustrated) by Terry G. Vavra, Ph D. Vavra Hardcover, 300 Pages, Published 1992 by Irwin Professional Pub ISBN-13: 978-1-55623-605-1, ISBN: 1-55623-605-0 |
 | | The Influence of Advertising's Affective Qualities on Consumer Response by Silk, Alvin J.|Vavra, Terry G. Softcover, Published 2022 by Legare Street Press ISBN-13: 978-1-01-860062-8, ISBN: 1-01-860062-0 |
 | | Loyalty Myths Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work by Timothy L. Keiningham, Henri Wallard, Lerzan Aksoy, Terry G. Vavra 256 Pages, Published 2005 by John Wiley & Sons ISBN-13: 978-0-471-74683-6, ISBN: 0-471-74683-5 "Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard . “Loyalty Myths is mandatory ... —A. “Parsu” Parasuraman, James W. McLamore Chair, University of Miami, and editor of the Journal of Service Research “ Keiningham et al. have fired a full broadside at the “managerially correct” and seemingly unassailable notion that customer loy ..." |
 | | Improving Your Measurement of Customer Satisfaction A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs by Terry G. Vavra 509 Pages, Published 2001 by Quality Press ISBN-13: 978-0-87389-830-0, ISBN: 0-87389-830-3 "... Terry G. Vavra, Ph.D. Library of Congress Cataloging-in-Publication Data Vavra, Terry G. Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement ..." |
 | | Aftermarketing. Cómo conservar clientes de por vida mediante el marketing de relaciones. by Terry G. Vavra Paperback, 287 Pages, Published 1994 by Addison- Wesley Iberoaméricana ISBN-13: 978-0-201-62185-3, ISBN: 0-201-62185-1 |
 | | Principles Of Fire Protection and Emergency Services(1st Edition) by Terry Vavra, Nfpa Staff Hardcover, 352 Pages, Published 2020 by Jones & Bartlett Learning ISBN-13: 978-0-7637-8599-4, ISBN: 0-7637-8599-7 "Get a complete overview of the fire, rescue, and emergency services with the new Principles of Fire Protection and Emergency Services. Designed for use within the Principles of Emergency Services model course, this text covers everything from fire service history, culture, and terminology to the basics of chemistry and physics, fire protection systems, and strategies and tactics. Gain an understanding of the functions of organizations t ..." |
 | | The Customer Delight Principle by Timothy Keiningham, Terry Vavra Paperback, 208 Pages, Published 2001 by Mcgraw-Hill ISBN-13: 978-0-07-173596-4, ISBN: 0-07-173596-8 "Comprehensive in scope yet focused in treatment, this book reveals how to dramatically increase your organization's positive customer experiences, virtually eliminate the negative, and drive your customers to new levels of repeat purchasing ..." |
 | | C?mo Medir la satisfacci?n del cliente seg?n la ISO 9001(2nd Edition) 2000 by Terry G. Vavra, Jacques Simon Paperback, 405 Pages, Published 1900 by Ed. Fundación Confemetal ISBN-13: 978-84-95428-94-3, ISBN: 84-95428-94-6 |
 | | The Influence of Advertising s Affective Qualities on Consumer Response - Primary Source Edition (Paperback) by Alvin J. Silk , Terry G. Vavra Paperback, 102 Pages, Published 2014 by Nabu Press ISBN-13: 978-1-294-45119-8, ISBN: 1-294-45119-7 |
 | | The Influence of Advertising s Affective Qualities on Consumer Response (Paperback) by Alvin J. Silk , Terry G. Vavra Paperback, 102 Pages, Published 2011 by Nabu Press ISBN-13: 978-1-178-59844-5, ISBN: 1-178-59844-6 |
 | | The Influence of Advertising's Affective Qualities on Consumer Response by Alvin J. Silk , Terry G. Vavra Paperback, 102 Pages, Published 2017 by Andesite Press ISBN-13: 978-1-376-15957-8, ISBN: 1-376-15957-0 |
 | | The Influence of Advertising's Affective Qualities on Consumer Response by Alvin J. Silk , Terry G. Vavra Hardcover, 100 Pages, Published 2018 by Franklin Classics ISBN-13: 978-0-343-20072-5, ISBN: 0-343-20072-4 |
 | | The Influence of Advertising's Affective Qualities on Consumer Response (Hardback) by Alvin J. Silk , Terry G. Vavra Hardcover, 100 Pages, Published 2018 by Franklin Classics Trade Press, United States ISBN-13: 978-0-353-24063-6, ISBN: 0-353-24063-X |
 | | The Influence of Advertising's Affective Qualities on Consumer Response by Alvin J. Silk , Terry G. Vavra Paperback, 100 Pages, Published 2018 by Franklin Classics ISBN-13: 978-0-343-20071-8, ISBN: 0-343-20071-6 |
All Authors
All Bindings
All Editions
All Years
All Regions
Terry Vavra
All Bindings
All Editions
All Years
All Regions