"A convergence of lean management and quality management thinking has taken place in organisations across many industries, including construction. Practices in procurement, design management, and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. S ..."
TQM(2nd Edition) Text with Cases, Second Edition (Contemporary Business Series) by JohnS. Oakland, Les Porter, J. D. Oakland Paperback, 380 Pages, Published 2000 by Butterworth-Heinemann ISBN-13: 978-0-7506-3952-1, ISBN: 0-7506-3952-0
"Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand. The model has been used by literally thousands of people and organizations around the world. 'TQM: Text with Cases' is clearly written in a logical sequence and the text is supported with several real-life ..."
Pocket Guide to TQM(2nd Edition) (Mini Pictorial Guides) by JohnS. Oakland, Peter Morris Paperback, 96 Pages, Published 1998 by Routledge ISBN-13: 978-0-7506-3986-6, ISBN: 0-7506-3986-5
"Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the Br ..."
Total Quality Management(Reprint) by JohnS.Oakland Hardcover, 256 Pages, Published 1991 by Butterworth-Heinemann Ltd ISBN-13: 978-0-7506-0084-2, ISBN: 0-7506-0084-5
"This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through t ..."
Total Quality Management, Second Edition(2nd Edition) The route to improving performance by JohnS. Oakland Hardcover, 480 Pages, Published 1995 by Butterworth-Heinemann ISBN-13: 978-0-7506-0993-7, ISBN: 0-7506-0993-1
"In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management. * More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function depl ..."
TQM(3rd Edition) Text with Cases, Third Edition by JohnS. Oakland, Butterworth-Heinemann Paperback, 496 Pages, Published 2003 by Routledge ISBN-13: 978-0-7506-5740-2, ISBN: 0-7506-5740-5
"'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measur ..."
"Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and peo ..."
Total Organizational Excellence(1st Edition) Achieving world-class performance by JohnS. Oakland Hardcover, 464 Pages, Published 1999 by Butterworth-Heinemann ISBN-13: 978-0-7506-3209-6, ISBN: 0-7506-3209-7
"'Total Organizational Excellence: Achieving world-class performance' sets down a framework to guide managers on how to improve business performance in all types of organizations.Organizational excellence must be integrated into the strategy of businesses through an understanding of the key business processes and development of the people. Once the processes are identified they must be prioritised into those that require continuous impro ..."
"The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988. Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ul ..."
"Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of busine ..."
"A highly successful title from one of the UK's leading exponents of TQM. The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group instruction for both student and practicing engineers, scientists, technologists and managers and will prove invaluable to all.Statistical process control is a tool, which enables both manufacturers and suppliers to achieve contr ..."
"Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theo ..."
"John S. Oakland. • The percentage of total costs expended for each category ... See Production and Operations Management Keith Lockyer, Alan Muhlemann and John Oakland, Pitman 1988. Risks Quality costs must not become a measure of ..."
"'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement T ..."
"A convergence of lean management and quality management thinking has taken place in organisations across many industries, including construction. Practices in procurement, design management, and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. S ..."
"Lean Quality in Construction Project Delivery John S. Oakland, Marton
Marosszeky. TABLE 15.1 The DMAIC ... Oakland, J.S. Statistical Process Control:
A Practical Guide (6th edn), Butterworth-Heinemann, Oxford, 2008. Oakland, J.S.
Total Quality Management and Operational Excellence; Text and Cases (4th edn)
, Routledge, Oxford, 2014. Ohno, T. and Rosen, C.B. ... Pyzdek, T. and Keller,
P.A. The Six Sigma Handbook (3rd edn), ASQ Press, ..."
"Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and peo ..."